Take satisfaction in public services to the top with 24/7 uninterrupted, multi-channel and interactive communication.
Integrated and Intelligent Communication Ecosystem
Türksat Contact Center Services; It's not just a call center; It is an Omnichannel solution platform that gathers all channels such as telephone, e-mail, SMS, Webchat and social media in a single center. This service, offered with the "Cloud Software" model over the Türksat Data Center infrastructure, is managed end-to-end with Türksat's local and national software.
This structure quickly provides solutions to citizens' demands while reducing the operational burden of public institutions; It strengthens corporate ties and offers a transparent management approach.
Why Türksat Communication Center?
- Proprietary Experience
- Independent InfrastructureData-Based Decision Support
- Transparent and Sustainable
Step by Step Process to Success
- Detailed Analysis
- Turnkey Installation
- Successful First Call
- Continuous Improvement and Satisfaction
Comprehensive Reporting and Auditing
Every interaction in your contact center is recorded. Critical data such as call numbers, issue distributions and resolution rates are reported regularly; Cases transferred to CIMER or institution experts are followed instantly.
Frequently Asked Questions
No. In addition to external communication, it can also be used for internal helpdesk processes; It offers professional solutions to your employees' demands and questions.
No. In addition to external communication, it can also be used for internal helpdesk processes; It offers professional solutions to your employees' demands and questions.
It allows you to instantly have a scalable system with high accessibility, with the assurance of Türksat Data Center, without imposing additional hardware and infrastructure costs on your institution